How to prepare when IUX performs server maintenance
When IUX performs scheduled server maintenance or system upgrades, some services may be temporarily unavailable. These updates are carried out to enhance system stability, security, and overall performance for all users.
Prior to the maintenance period, IUX will notify users in advance via email or the Control Panel, allowing you to prepare accordingly.
Services that may be temporarily unavailable during maintenance
During server maintenance, the following services may be affected:
Deposits and withdrawals may be temporarily unavailable
New trading accounts cannot be created
Trading functions may be disabled
Login to the Control Panel or MT5 may not be possible
Certain platform features may be temporarily unavailable
The main IUX website may be inaccessible for a short period
The scope of impact depends on the nature of the maintenance.
How to prepare for IUX server maintenance
To minimize inconvenience, IUX recommends the following preparations:
Monitor maintenance announcements via email or the Control Panel
Complete trading plans and manage open positions in advance
Avoid trading or making financial transactions during the maintenance window
Once the maintenance is completed, all IUX systems will be restored and resume normal operation as quickly as possible.
IUX sincerely apologizes for any inconvenience caused and appreciates your understanding while we work to improve our services.
Frequently Asked Questions (FAQ)
- Can I trade during server maintenance?
Trading may be temporarily unavailable during maintenance. In some cases, access to MT5 or the Control Panel may also be restricted, depending on the scope of the system update.
- Will deposits and withdrawals be affected?
Yes. Deposit and withdrawal services may be temporarily suspended during the maintenance period. Users are advised to complete transactions before the scheduled maintenance begins.
- Will open orders be affected during maintenance?
Open positions placed before maintenance may still be subject to market volatility. It is recommended to manage risk, review open orders, and plan accordingly before maintenance starts.
- Who should I contact if I experience issues after maintenance?
If you encounter any issues after the maintenance is completed, please contact IUX Customer Support via live chat or email, available 24/7.