Sometimes, when registering a new account with IUX, you may experience an issue where the verification email does not reach your inbox. To help you complete your registration quickly and smoothly with one of the trusted brokers, please follow the troubleshooting steps below.
Steps to Check and Fix Missing Verification Code Emails
- Check your Spam folder: Look in your Spam or Trash folder, as email filters may incorrectly categorize the message.
- Resend the code: Tap the resend button to request a new verification code sent to your email again.
- Clear browser cache and cookies: Clear your browser’s cache and cookies, then restart the registration process.
- Disable VPN: If you are using a VPN, turn it off temporarily as it may delay the verification code delivery.
- Switch your browser: If the issue continues, try using a different browser such as Google Chrome, Firefox, or Microsoft Edge.
If you still cannot receive the verification email after trying all methods, please contact customer support directly via email at support@iux.com.
Once your registration is complete, you can access your account through webtrader or the IUX trading app depending on your preferred device and trading style.
FAQ
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How long does it take to receive the verification code?
Normally, the code arrives within a few minutes. If it takes longer than expected and you still haven’t received it, click Resend code so the system can send a new one again.