While using the IUX platform, clients may occasionally encounter issues such as deposit or withdrawal delays, trading execution concerns, account-related inquiries, or general system questions.
To ensure that all issues are handled efficiently and accurately, clients are strongly encouraged to submit a ticket. This allows the request to be routed directly to the relevant support team and ensures proper tracking of the issue.
How to Submit a Ticket on IUX
Follow the steps below to submit a support ticket:
- Log in to your IUX account
Please note that only registered IUX clients can submit a ticket. You must be logged in to proceed.- Via Mobile App: Go to Menu > Support Center > Create Ticket
- Via Website: Click the headset icon at the bottom-left menu > Create Ticket
- Select the relevant category
Choose the topic that best matches your issue to ensure your request is directed to the appropriate team. - Provide detailed information
Clearly describe the issue, including relevant details such as date, time, and any supporting context. This will help speed up the investigation process. - Attach supporting files (if applicable)
You may upload images or videos to support your request and provide additional clarity.
How to Track Your Ticket Status
After submitting your ticket, you can monitor its progress through the following methods:
1. Via “My tickets”
Log in to your IUX account
Via Mobile App: Go to Menu > Support Center > Create Ticket
Via Website: Click the headset icon at the bottom-left menu > Create Ticket
You will see “My tickets” a list of all submitted tickets
Click on a ticket to view its current status and any responses from the support team
2. Via Email Notifications
- All updates related to your ticket will be sent to your registered email address
- This includes status changes and replies from the support team
- Make sure to check your inbox (and spam folder, if necessary) for updates