Most Google or Apple login issues happen because your IUX account is connected to the other provider, or the email address does not match. Find the error message you see on your screen below and follow the quick fix to resolve it.
Troubleshooting Common Error Messages
| What you see | What it means | How to Fix It |
|---|---|---|
| Select your country of residence | No IUX account is registered with this email, so the system is starting a new sign-up process. | If you already have an account, go back and choose the Google or Apple account that uses your registered IUX email. |
| Account Already Linked | Your IUX account is already connected to the alternative third-party provider (Google or Apple). | Select Continue with using the provider shown on your screen. |
| Email mismatch | The account you selected uses a different email address from your registered IUX account. | Try logging in again using the Google or Apple account that matches your IUX email. |
| Account Already Exists | Your IUX account exists but is not yet connected to Google or Apple. | Enter your IUX password and select Confirm to link them together. |
| Invalid password | The IUX password you entered is incorrect. | Re-enter your password carefully, or select Forgot your password? to reset it. |
FAQ
I already have an IUX account. Why is it asking me to sign up?
IUX couldn't find an account with the email from your Google or Apple account, so it started a new sign-up. Go back and choose the account that uses your IUX email, or log in with your email and password. Then connect Google or Apple in Settings.
I used "Hide My Email" with Apple. Can I still log in?
If you created your IUX account with Hide My Email, log in with Apple as usual. If your IUX account uses your real email and you choose Hide My Email, Apple shares a private relay address (ending in @privaterelay.appleid.com). IUX treats it as a new email and starts a new sign-up, so go back and log in with your email and password instead.
Can I connect both Google and Apple?
No. You can connect one at a time. To switch, disconnect the current one in Settings > Security & Access > Third-Party Access, then connect the other.
I lost access to my Google or Apple account. What now?
Log in with your IUX email and password. If you never set a password, select Forgot your password? on the login page to create one.
Still can't log in?
Contact IUX Support through live chat or email. Include the email on your IUX account and the message you see on screen.