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1921

Why wasn’t the balance cleared after I exchanged LotBack?

448 views 1 August 10, 2023

There are 2 cases of LotBack redemption:

  1. LotBack Credit Redemption: The redeemed amount will be applied to your credit balance. It is not related to or reset to help in the Balance section.
  2. When converting LotBack into Balance, the amount redeemed will mentally add and subtract from the balance. For example, if there is Balance = -20, and you exchange LotBack = $5, it will make Balance = -15. Although the balance cannot be reset in all cases by exchanging the lot back.

In the section of exchanging to balance, it is recommended to exchange only when the balance is equal to 0 or positive. If all orders are closed, the system will immediately reset the balance.

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