Help Center

Help Center

We can help. Send us the topic that best describes your issue with your specific details on [email protected]

How to deposit?

Once you have successfully opened a trading account, you can deposit funds into your account to start trading on the transaction page on the IUX website. In the process of depositing and withdrawing, the officer recommends that customers complete POI (Proof of Identity) and POB (Proof of Bank) first. Then...

How to withdraw?

You can withdraw funds into your account to start trading on the transaction page on the IUX website. In the process of depositing and withdrawing, the officer recommends that customers complete POI (Proof of Identity) and POB (Proof of Bank) first. Then start making a withdrawal with the following steps:...

Can I use someone else’s payment system to make a deposit?

It is not permitted to use a payment system registered in the name of another individual. Even a spouse or a family member, to prevent making mistakes when withdrawing funds to deposit monies into your account, may only use a payment system registered in your name. If you have any...

Can I deposit and withdraw during weekends and public holidays?

You can deposit, withdraw, and transfer money on weekends and public holidays. However, they are not considered “working days.” As a result, the process may take longer than usual days.

Why can’t I withdraw money?

After registering and verifying your identity, you must verify your bank account before withdrawing or depositing the money. The POB (Proof of Bank) is easy to do by yourself. You can do this through your account as follows: If all the above methods can not reduce the issue, please feel...

Terms and Conditions of Deposit & Withdrawal

Deposit and Withdrawal Fees Deposit and withdrawal fees will be determined by providers or bank service fees, with no additional charges from IUX. Fees may vary based on the time or the condition of the providers or banks. Fees are normally charged for trading or investing in CFD. Banks and...

How long does it take for deposit and withdrawal ?

IUX provides various deposit methods for your convenience, such as electronic payment and other methods. See ‘Account Funding’ on the menu tab for more deposit methods. How long does it take for the deposit? The balance will be credited as soon as the payment is completed. If the balance does...

Transaction details

Once you have successfully opened an account with IUX, you can start trading with us by depositing funds and withdrawing profits from our control panel. 1. Log in to www.iux.com to enter your control panel. 2. Enter your email and password. 3. Select the function “Transaction” for your various transactions....

What methods can I deposit and withdraw?

We offer a variety of deposit/withdrawal methods: various credit cards, electronic payment methods, international wire transfers, local bank transfers, and other payment methods. Once you have opened a trading account with us, you will be able to log in to the member area. Choose your preferred payment method at the...

Can I withdraw my money whenever I want?

In order to withdraw the money, your trading account must be verified first. This means that you will need to upload your documents in the Member Area: Identity Document (ID card, passport). When you receive confirmation from our Verification Department that your account has been verified, you will be able...

Can I withdraw money if I have an open position?

Withdrawals while having open positions are allowed.Please note that during open positions, withdrawals can be made up to 90% of the remaining Free Margin, excluding credits, and cannot exceed the remaining balance. Calculation: (Free Margin – Credit) * 90% Advice: When withdrawing funds while holding open positions, always ensure that the remaining...