Help Center
Help Center
We can help. Send us the topic that best describes your issue with your specific details on [email protected]
We can help. Send us the topic that best describes your issue with your specific details on [email protected]
IUX Markets Limited is subject to supervision by the Securities Commission, registered with the Financial Services Authority in Saint Vincent and the Grenadines under registered number 26183 BC 2021. at Beachmont Business Centre, 321, Kingstown, St. Vincent and the Grenadines. The physical address of the company is at Office 2,...
When you want to invest by trading, you need a broker. IUX are very important and necessary in Forex trading. We will act as an intermediary for sending your orders to the Forex market because you cannot send your orders to the Forex market directly. IUX is your best partner...
IUX has to perform periodic maintenance of servers on their infrastructure to provide reliable service. You may experience a service outage during server maintenance, but please rest assured that your funds are safe and that normal service will resume as soon as possible. You will be promptly notified of server...
We regret to inform you that MT4/MT5 on the IOS mobile device is temporarily unavailable for newcomers to download from the App store. Clients who already have it on mobile devices can continue to use it normally. If a client downloaded MT4/MT5 from the App Store and then uninstalled it,...
There are 2 cases of LotBack redemption: In the section of exchanging to balance, it is recommended to exchange only when the balance is equal to 0 or positive. If all orders are closed, the system will immediately reset the balance.
In case you are unable to open more orders because your margin is insufficient due to a variety of factors such as leverage, open order price (current price), lot size, etc. You can calculate financial instruments by entering the details of Leverage, Open order price (Current price), and Lot size...
If you withdraw funds from a credit trade account, the bonus will be deducted automatically, which can occur in two cases.
The trading account is not closed when the balance is reset to zero, and you can continue to trade on it after the balance is reset to zero. IUX Markets recommends waiting until the balance has been reset to zero before depositing it to a negative balance. The process of...
As for being unable to trade, it may be caused by 2 cases.
Once the deposit transaction is completed, you can start trading. In the event that the balance is not received, you can follow the steps as follows: In case the balance does not match the MT5 program, you need to press the refresh button on the top right corner of the...
If you encounter problems uploading documents, you can fix it easily by following these steps: To verify identity and bank, you need to upload document files. We will keep your information confidential. After you have verified your identification and bank account, you can immediately begin trading on the IUX.
For PC customers, trading history can be checked at MT5 in the History menu, and you can export trading history by yourself. But if any customer does not use a PC To request a trade history, please email [email protected] with your account number, trade order numbers, and details of the trades.
Why is the account number lost? Please note that since IUX can open up to 6 trading accounts per account, opening multiple trading accounts will give us a lot more resources. The accounts that are inactive or have no balance must be cleared by the IT Support department. This process...
For news and updates, including holiday-related notifications, reset bonuses, application updates, or various messages, all customers will receive an email from IUX. It will be the application email address.
EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF, and USD/CAD are the most regularly traded pairs. The most liquid currency pairs are those issued by countries with politically stable governments and well-regarded central banks. The most popular currency pairs are those linked with the US dollar; these are referred to as the “majors.”...
Most financial instruments do not have trading hours on weekends. As a consequence, it cannot be traded. Regular Forex trading hours are available at this Regular Forex trading hours However, cryptocurrency is a group of financial instruments that allows for continuous trading over the weekend. This means that Only cryptocurrencies...
IUX offers instruments : On our website, you can find information and details about the instruments we have in the Markets menu. www.iux.com On our website, you can find instrument pairs in the Spread menu. instrument pairs You can begin practicing on a demo account before moving on to real...
If you are not receiving a verification email during registration: If all the above methods can not reduce the issue, please feel free to contact our Support Team via E-mail: [email protected]
No, demo accounts are virtual trading accounts. Trading conditions for demo accounts are exactly the same as real accounts, but funds are completely virtual. The purpose of demo accounts is to give traders a way to practice trading and experience trading with our platform without using real money. Reminder: You...
The company has supervision We have been operating in accordance with the rules and procedures established by MISA, our primary regulatory body. These processes require us to collect documents from our clients in accordance with our KYC (Know Your Client) policy, which includes the latest (within 6 months) collection of...
IUX is not offering signals directly. However, we cooperated with Myfxbook to offer Autotrade. Autotrade lets you now copy strategies from Myfxbook signal sources to your trading account. However, IUX regularly stays updated with critical economic events and releases, including interest rate decisions, GDP announcements, NFP numbers, and more. Our...
It is usual to experience platform freezes or a lack during news or other turbulent times simply because of the information flooding your terminal. Furthermore, many people could be using the service at that time, causing delays. It is also dependent on the technology utilized. To restrict the possibility of...
IUX is owned by IUX Markets Limited., which oversees the safety of client funds and protects consumers by applicable laws and regulations. Therefore, the measures that IUX has taken include the following: Client funds are transferred to the Company’s segregated client bank accounts. These funds are off the balance sheet...
No, your new account will be automatically verified if you have used the same personal / contact information as your previous account.
impossible You cannot lose more than the amount you deposited if a currency pair slippage results in a negative balance. This negative value will be reset automatically the next time you deposit.
The bonus amount is a part of your capital and can be used for trading. Therefore, it is possible for you to lose your bonus, however you do not have to compensate for the lost bonus. Moreover You can get a new bonus by making a deposit according to the...
We do not allow hedging for hedging, cross account or opposite hedging management, it takes place when you open long and short positions at the same time on Bright. Xin buys and sells between each other at a higher size, the margin will be 0. As you open buy and...
We understand your concerns regarding the safety and privacy of your personal data. Rest assured that the protection and security of your private information are of utmost importance to us. We have implemented robust measures and financial-standard protocols to safeguard your data from unauthorized access, loss, or misuse. Our systems...
In the event that your Proof of Identity (POI) or Proof of Bank (POB) documents have been rejected during the account verification process, you may need to take appropriate action to resolve the issue. How to check the reason my document was rejected To ascertain the specific reason your document...
Open positions and pending orders will remain in the system even after you exit the trading platform. All types of orders will be like this except for Trailing stops.Trailing stops will not be executed when you close or exit MetaTrader5, Expert advisors will not run when MetaTrader5 is closed or...
You can easily get a free bonus with IUX. IUX offer its clients two types of bonuses: Deposit Bonus 35% and Deposit Bonus 25%. If you don’t have an account with us, we recommend you register and open the Standard+ account first and complete your deposit. Then you can claim...
IUX demo account will never expire. And you can use this demo account as long as you want. Demo accounts that have been inactive for more than 90 days since the last login date will be closed. However, you can open a new demo account at any time. Please note...
We never give out customer’s personal information to third parties for purposes of marketing. We accumulate personal information that is legally necessary for us to offer customers with excellent goods or services, or for performing identity checks in order to meet our legal regulatory requirements, and to combat fraud.
Opening an account with IUX you have to verify your identity and verify POB (Proof of Bank) to start trading or transaction with us. To open an account, the process of identity verification and POB verification in detail, you can find information here: In case you need to open an...
IUX have expanded their services to support more customers. Currently, the service is available in 9 countries as follows: You can apply for a trading account with IUX and check the transaction process easily from the control panel.
The details of Internal accounts transferring are stated as below
All of IUX account types, including Standard, Standard+, Raw, and Pro, are free of charge on all account types. Therefore, there are no fees to pay for opening an account or trading on these accounts.
What type of broker is IUX? IUX is a trading brokers manage the market in a hybrid format. In certain time intervals, IUX acts as a counterparty to all trading orders it provides. It serves as a market maker by providing liquidity and internally matching trading orders, earning profits primarily...
Enjoy no overnight charges across all accounts! No extra
fees on most instruments for stress-free trading.
Enjoy no overnight charges across all accounts! No extra fees on most instruments for stress-free trading.
IUX Markets Limited is incorporated with the Financial Services Authority in Saint Vincent and the Grenadines under registered number 26183 BC 2021. at Beachmont Business Centre, 321, Kingstown, St. Vincent and the Grenadines. The physical address of the company is at 16 Foti Kolakidi, 1st Floor, Office A, Agia Zoni, 3031, Limassol, Cyprus.
IUX Markets ZA (PTY) Ltd is authorized by the Financial Sector Conduct Authority (FSCA) in South Africa, with FSP No. 53103, registered in 1st Floor Cnr Kildare Road and MA, Newlands, Cape Town, Western Cape, 7550.
Risk Warning: Please note that CFDs trading and other credit products trading is high risk and is not suitable for all investors. Trading financial instruments may result in losses as well. To be profitable And losses that can exceed the initial investment. Before the transaction, be sure to understand all the risks and should receive unbiased advice if necessary. Under no circumstances shall IUX Markets have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any investing activity. This information is not intended for residents of countries/jurisdictions as the following, Australia, Belgium, France, Iran, North Korea, Japan, and the United States, as we does not offer its services to people residing in those areas. However, there may be additional countries or jurisdictions where our services are also unavailable.