Help Center

Help Center

We can help. Send us the topic that best describes your issue with your specific details on [email protected]

How can I change the channel to receive OTP?

There are two ways to receive an OTP: by email and by phone. You have to complete the confirmation of your email and phone number. Normally, to receive confirmation messages or OTPs from us, you will receive them in the form of an email. But if you would like to...

Asking to change the information

Changing your name, surname, or registered email address is not permitted to be done directly through the system. If any changes are made, the information in IUX’s system may no longer match with your financial documents or payment accounts, which may cause issues with deposits and withdrawals. If you have...

What should I do if I suppose somebody else has access to my account?

We recommend that you immediately change your passwords and inform us of the situation. If the privacy of your account has been compromised, we advise you to change your trading platform and area passwords immediately. Additionally, we recommend storing your passwords in a secure location and not on shared or...

Can I change my leverage?

You can change the leverage on the “My Account” tab by clicking on the “Change Leverage” tab in the Member Area. This will apply the leverage change immediately, but it will be adjusted based on the available margin.