Help Center

Help Center

We can help. Send us the topic that best describes your issue with your specific details on [email protected]

Resetting and withdrawing of bonus

IUX provides a 35% bonus up to $300 on your first deposits. Once you spend it all, you can claim a bonus of 25% up to $3,000. Please visit the policy on our website for more details: You cannot reset a bonus after using all of it in accordance with...

Swap calculation

Swap is a fee charged when the client holds a position overnight. It is calculated daily between 5:00 AM and 6:00 AM (GMT+7). Swap Calculation Rules Swap Calculation Formula Example Calculations 1. Example 1: Buy Position 1-Night Swap Fee Calculation: (0.5×−8.9) = −$4.45 per night Total Swap from Monday to Thursday: 2....

Spread calculation for cryptocurrency

Spread is a fee that arises from the difference between the bid (selling price) and ask (buying price) in asset trading, such as BTCUSD, ETHUSD, and LTCUSD. Each asset has a different spread calculation. Spread Calculation Formula [Spread * (Contract Size * (10 ** -Digit) * Lot)] * Rate Account...

Calculation of CFDs margin

Margin is the required amount of funds needed to open a trade. It acts as collateral to maintain an open position and is calculated based on lot size, contract size, leverage, and exchange rate. Understanding how margin is calculated is essential for managing trading risks effectively. Margin Calculation Formula For...

Calculating profit and loss

Understanding how to calculate profit and loss in trading is essential for managing risk and making informed trading decisions. The following formula helps determine the profit or loss from a trade based on the difference between the opening and closing prices. Profit and Loss Calculation Formula Step Calculation Formula Explanation...

Pip value calculation

Pip Value Calculation Pip value = (Contract size x Lot) x 10^- digit) / exchange rate whereas, Example BUY USDJPY 0.05 Lot, Contract Size 100,000, Digit 3, Exchange rate USDJPY 145.18 Pip Value = ((100,000 x 0.05) x (10^-3)) = 5 JPY = 5 JPY / 145.18 = $0.034

The lowest trades allowed in cryptocurrency on MT5

To ensure efficient trading and alignment with market conditions, IUX has established minimum and maximum trade sizes for each asset class on the MT5 platform. These requirements help traders manage risk and develop appropriate investment strategies. Asset Type Minimum Lot Size Maximum Lot Size per Order Maximum Lot Size per...

Decreasing leverage during volatile markets on MT5

In the event of economic news, market volatility, or high-frequency trading, the Liquidity Provider will adjust leverage accordingly, as below: If you have any questions or concerns, please contact us at [email protected].

What are take profit and stop loss?

Take Profit and Stop Loss orders are key positioning directives for managing investment risk. In order to trade securities, stop-loss, and take-profit options can be used with any broker’s trading software. In the absence of the TP/SL command, get in touch with your service provider because it is a crucial...

Margin call and stop out

A Margin Call is a measure of the risk level of an investor’s portfolio or maintaining the investment level if there is a risk. There will be a notification in the investor’s portfolio. The margin call level is at the discretion of each broker. Margin call varies in each account:...

What is Myfxboox?

Myfxbook is a website that offers auto-trade services to keep your trading information in several formats. Through the Myfxbook website, you may display your trading portfolio while building your investing portfolio without having to pay any turnover or management fees. Furthermore, AutoTrade can run on its dedicated server, so you...

What trading strategy can be used?

At IUX, we have a clear policy regarding trading strategies, particularly Arbitrage and Hedging, with the following conditions: Apart from these restricted strategies, traders are allowed to use other trading strategies under the specified conditions. Hedging Strategy Policy For Standard+ accounts, IUX has strict rules regarding Hedging: This behavior is...

Trading password and investor password

When logging into the trading platform, many investors often get confused about setting up their passwords. Sometimes, they may use the wrong type of password to access the system, leading to login issues. This problem is especially common among new traders who are just starting with the platform. There are...

Leverages for MT5

Leverage is an essential tool that allows traders to control larger trading positions with less capital. However, leverage varies depending on the type of financial instrument and the liquidity provider. Below are the details of leverage usage across different asset classes. Leverage for Forex Trading Leverage for Forex pairs is...

What is leverage?

Leverage is a tool that allows traders to trade with multiple times the amount of their equity. This type of technique in the forex market allows you to control a large amount of money while using very little of your own money and borrowing the rest from a broker. Leverage...

What is an internal transfer?

Internal transfers refer to the movement of funds within the same system, typically between accounts held by the same individual. This process allows for seamless transfers without going through external banking systems or third-party institutions. You can make an internal transfer from one trading account to another. Use the internal...

What are the account details?

For the ‘Account’ function, all your trading account details are available. You can check your trading account as follows: 1. The MT5 trading account number is the number you use to log in to MT5 to trade. 2. The balance shows the balance of your trading account. 3. Credit will...

Understanding Slippage in Trading

Slippage occurs when market prices change rapidly, especially during major economic news releases, causing trades to be executed at a different price than expected. At IUX, we minimize slippage by ensuring orders are matched at the best available price through advanced liquidity and fast execution. While slippage is a natural...

Market’s opening and closing hours

The user will see the time as it is on the IUX server, which is GMT+0. When determining an instrument’s opening or closing time on IUX, compare it to GMT+0 for the timezone you are now in. For instance, if you are in Thailand, it is GMT+7, etc. Daylight Savings...

CFDs market trading hours

The CFDs market is a decentralized international market with no geographical borders and functions around the clock, five days a week. You can trade the market any time of the day or night, which doesn’t necessarily mean that you should. As one major international trading center closes, another one opens,...

What is LotBack ?

LotBack is a program that allows traders to receive credit back from their trades, regardless of profit or loss. Each executed order is calculated into LotBack Points, which can be exchanged for trading credit or account balance. This helps to reduce losses or increase funds for future trading. How to...

Download and log in for trading account

After creating a Live Trading Account, you can choose to install or download the trading software that best suits your needs from the IUX website, depending on the device you wish to use. You can select the trading platform that is most convenient for you: Once you have selected your...

What is an IUX Swap-Free trading account?

IUX offers swap-free accounts for all account types: Standard, Standard+, Pro, and Raw. When a customer registers a new account, they will not be charged swap fees. However, if customers frequently hold positions overnight, swap fees may be applied based on the terms and policies of liquidity providers. Customers from...