When verifying your identity through the Enhanced Due Diligence (EDD) process, the accuracy and completeness of your documents are extremely important to meet legal and platform security requirements. If your documents were rejected, it may be due to one or more of the following reasons:
1. Blurry or Unclear Documents
If the photo or scanned document is blurry, too dark, or has glare, the information cannot be clearly read, which may result in rejection.
2. Incomplete Information
Documents must clearly display all required information such as full name, expiration date, address, and other necessary details. Missing information will make the document invalid.
3. Incorrect Document Type
Some users may submit documents that don’t match the required type, which leads to rejection during the verification process.
4. Expired Documents
Documents with an expired date cannot be accepted. Only valid and current documents are eligible for verification.
5. Unofficial Documents
Documents that lack an official stamp, or signature, or that were not issued by a recognized authority are considered unofficial and will not be accepted.
6. Cropped or Cut-off Documents
If your document is cropped or only partially visible, important information may be missing, leading to immediate rejection.
7. Mismatched Information
The details on your submitted documents must match the information you registered with. For example, a misspelled name can result in failed verification.
How to avoid rejection
- Ensure your documents are clear and photographed or scanned in a well-lit environment.
- Use official, valid documents that are currently in effect and of the correct type.
- Double-check that all information matches what you registered with.
- Avoid editing images or covering any part of the document.
If you are unsure whether a specific document is acceptable or if you have any questions, our support team is ready to assist you via live chat or email at [email protected].
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