If you are experiencing issues uploading documents for identity or bank account verification, please review the details below to help resolve the issue before contacting our support team.
• Common Issues
- Unsupported file format
Please use file types:.JPG
,.JPEG
,.PNG
, or.PDF
only - File size too large
The system supports files no larger than 5 MB each - Blurry or incomplete documents
Please use clear, complete, and unobstructed documents that display all required information - Internet connection issues
An unstable internet connection may cause upload failure. Please try again using a different network or high-speed Wi-Fi
• Troubleshooting Steps
- Try uploading again during a time with better internet stability
- If the issue persists, please contact our support team for further assistance
- Recheck your file type and size
- Replace the document with a clearer version