Open account
Login

Help Center

Help Center

We can help. Send us the topic that best describes your issue with your specific details on [email protected]

Why can’t I trade?

4149 views 2444 August 10, 2023

As for being unable to trade, it may be caused by 2 cases.

  1. If you are properly logged in but cannot place a trade since there is no purchase button, this is because you were logged in with the investor code. The investor code cannot be traded; it can only be used to log in and inspect the port. In order to log in, use your trading code. The trading code is the one you set when you opened your MT5 account, which is above the investor code.
  2. If the login is correct, but when opening an order, it cannot be opened. This may be due to insufficient funds. Please check the leverage selection if choosing a low leverage will result in a high capital utilization of the order.

Was this helpful?

 
Related Articles

Did you find your answer? We can help. Send us the topic that best describes your issue with your specific details on [email protected]

Swap-Free Trading

Enjoy no overnight charges across all accounts! No extra
fees on most instruments for stress-free trading.

Get Started
Try Free Demo

Swap-Free Trading

Enjoy no overnight charges across all accounts! No extra fees on most instruments for stress-free trading.

Get Started
Try Free Demo

IUX Markets (MU) Ltd. is authorized by the Financial Services Commission (FSC) in Mauritius, with the Investment Dealer license number GB22200605, registered at Ebene House, Hotel Avenue, 33 Cybercity, Ebene, 72201, Mauritius

IUX Markets Limited is incorporated with the Financial Services Authority in St. Vincent and the Grenadines under registered number 26183 BC 2021 at Beachmont Business Centre, 321, Kingstown, St. Vincent and the Grenadines. The physical address of the company is at 16 Foti Kolakidi, 1st Floor, Office A, Agia Zoni, 3031, Limassol, Cyprus.

Transactions are managed by UAB Woxa Corporation Limited Registration no. 306190125 having its registered address at Architektų g. 56-101, LT-04111, Vilnius, Lithuania

Risk Warning: Please note that CFDs trading and other credit products trading is high risk and is not suitable for all investors. Trading financial instruments may result in losses as well. To be profitable And losses that can exceed the initial investment. Before the transaction, be sure to understand all the risks and should receive unbiased advice if necessary. Under no circumstances shall IUX Markets have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any investing activity. This information is not intended for residents of countries or jurisdictions under significant sanctions, such as: Afghanistan, Barbados, Belarus, Burkina Faso, Cameroon, Central African Republic, Cuba, Democratic Republic of Congo, Haiti, Iran, Libya, Mali, Mozambique, Myanmar, Nicaragua, North Korea, Russia, Senegal, Sudan, Syria, Tanzania, Venezuela, Yemen, and Zimbabwe.

All trading-related information on the IUX website is not intended to solicit residents of, including but not limited to, Australia, Belgium, Canada, France, Japan, Poland, Ukraine, the United Kingdom, and the United States. This website is not designed to encourage or promote trading activities. Please note that leveraged margin trading and binary options carry significant risks, including the potential for rapid financial losses.

IUX ensures the security and privacy of its customers by complying with the PCI DSS. Through partnerships with card processors audited under PCI DSS requirements, we prioritize the safety of customer funds and data.

© 2024 IUX Markets Limited.

Change Language
en
Open account
Login