Help Center
Help Center
We can help. Send us the topic that best describes your issue with your specific details on [email protected]
We can help. Send us the topic that best describes your issue with your specific details on [email protected]
Role IUX is a globally recognized multi-asset brokerage, providing traders with access to Currencies (CFD), commodities (CFD), cryptocurrencies (CFD), and indices (CFD). Established in 2016, IUX has grown to serve over 1,000,000 users worldwide. Operations IUX offers competitive trading conditions, including: Regulation IUX operates under multiple regulatory bodies to ensure...
When you want to invest by trading, you need a broker. IUX is very important and necessary in currency (CFD) trading. We will act as an intermediary for sending your orders to the currency (CFD) because you cannot send your orders to the currency (CFD) trading directly. IUX is your...
IUX has to perform periodic maintenance of servers on their infrastructure to provide reliable service. You may experience a service outage during server maintenance, but please rest assured that your funds are safe and that normal service will resume as soon as possible. You will be promptly notified of server...
There are 2 cases of LotBack redemption: In the section on exchanging to balance, it is recommended to trade only when the balance is equal to 0 or positive. If all orders are closed, the system will immediately reset the balance.
In case you are unable to open more orders because your margin is insufficient due to a variety of factors, such as leverage, open order price (current price), lot size, etc. You can calculate financial instruments by entering the details of leverage, open order price (current price), and lot size...
If you withdraw funds from a credit trade account, the bonus will be deducted automatically, which can occur in two cases.
The trading account is not closed when the balance is reset to zero, and you can continue to trade on it after the balance is reset to zero. IUX recommends waiting until the balance has been reset to zero before depositing it to a negative balance. The process of resetting...
As for being unable to trade, it may be caused by 2 cases.
Once the deposit transaction is complete, you can start trading. In the event that the balance is not received, you can follow the steps as follows: In case the balance does not match the MT5 program, you need to press the refresh button in the top right corner of the...
If you encounter problems uploading documents, you can fix it easily by following these steps: To verify identity and bank, you need to upload document files. We will keep your information confidential. After you have verified your identification and bank account, you can immediately begin trading on the IUX.
We recommend following these steps to request your trading history: 1. Trading History on MT5You can check your trading history on MT5 by navigating to the “History” menu. You can also download or export the file as needed. 2. Trading History on IUX App Trade You can easily check or...
Why is the account number lost? Please note that since IUX can open up to 6 trading accounts per account, opening multiple trading accounts will give us a lot more resources. The accounts that are inactive or have no balance must be cleared by the IT Support department. This process...
For news and updates, including holiday-related notifications, reset bonuses, application updates, or various messages, all customers will receive an email from IUX. It will be the application email address.
EUR (CFD)/USD (CFD), USD (CFD)/JPY (CFD), GBP (CFD)/USD (CFD), AUD (CFD)/USD (CFD), USD (CFD)/CHF (CFD), and USD (CFD)/CAD (CFD) are the most regularly traded pairs. The most liquid currency pairs are those issued by countries with politically stable governments and well-regarded central banks. The most popular currency (CFD) pairs are...
Most financial instruments do not have trading hours on weekends. As a consequence, it cannot be traded. Regular trading hours are available here Regular trading hours. However, cryptocurrency (CFD) is a group of financial instruments that allows for continuous trading over the weekend. This means that only cryptocurrencies (CFD) can...
IUX offers instruments : For more information and details about instruments, you can find at “Markets” menu on www.iux.com You can begin practicing on a demo account before moving on to real money trading.
If you are not receiving a verification email during registration: If all the above methods cannot reduce the issue, please feel free to contact our support team via email at [email protected].
No, demo accounts are virtual trading accounts. Trading conditions for demo accounts are exactly the same as for real accounts, but funds are completely virtual. The purpose of demo accounts is to give traders a way to practice trading and experience trading with our platform without using real money. Reminder:...
For identity verification, documents issued by a legally authorized entity or relevant government agency are required. Acceptable documents for identity verification include: a national ID card, Passport, or Driver’s License. The document must be valid for at least three (3) months before expiration.
IUX is not offering signals directly. However, we cooperated with MyFxbook to offer Autotrade. Autotrader lets you now copy strategies from MyFxbook signal sources to your trading account. However, IUX regularly stays updated with critical economic events and releases, including interest rate decisions, GDP announcements, NFP numbers, and more. Our...
It is usual to experience platform freezes or a lack during news or other turbulent times simply because of the information flooding your terminal. Furthermore, many people could be using the service at that time, causing delays. It is also dependent on the technology utilized. To restrict the possibility of...
IUX is owned by IUX Markets Limited., which oversees the safety of client funds and protects consumers by applicable laws and regulations. Therefore, the measures that IUX has taken include the following: Client funds are transferred to the company’s segregated client bank accounts. These funds are off the balance sheet...
No, your new account will be automatically verified if you have used the same personal/contact information as your previous account.
Impossible. You cannot lose more than the amount you deposited if a currency (CFD) pair’s slippage results in a negative balance. This negative value will be reset automatically the next time you deposit.
The bonus is part of your capital and can be used for trading, meaning you could lose it. However, you do not need to compensate for any lost bonus. Additionally, you can receive a new bonus by making a deposit in accordance with the terms and conditions.
For IUX’s hedging policy across its four account types, hedging for the Standard+ account is divided into two cases: Hedging is allowed in all cases for Standard, Raw, and Pro accounts.
We understand your concerns regarding the safety and privacy of your personal data. Rest assured that the protection and security of your private information are of utmost importance to us. We have implemented robust measures and financial standard protocols to safeguard your data from unauthorized access, loss, or misuse. Our...
In the event that your Proof of Identity (POI) or Proof of Bank (POB) documents have been rejected during the account verification process, you may need to take appropriate action to resolve the issue. How to check the reason my document was rejected To ascertain the specific reason your document...
Open positions and pending orders will remain in the system, even after you exit the trading platform. All types of orders will be like this, except for trailing stops. Trailing stops will not be executed when you close or exit MetaTrader5. Expert advisors will not run when MetaTrader 5 is...
The Standard+ account is a trading account type offered two types of deposit bonuses:• 35% Deposit Bonus (up to $300)• 25% Deposit Bonus (up to $3,000) Bonuses are automatically credited after qualifying deposits are made. For any assistance or questions related to your Standard+ account, please contact our support team...
The IUX demo account will never expire, and you can use this demo account as long as you want. Demo accounts that have been inactive for more than 90 days since the last login date will be closed. However, you can open a new demo account at any time. Please...
We never give out a customer’s personal information to third parties for marketing purposes. We accumulate personal information that is legally necessary for us to offer customers excellent goods or services or for performing identity checks in order to meet our legal regulatory requirements and to combat fraud.
Opening an account with IUX, you have to verify your identity and verify POB (Proof of Bank) to start trading or transacting with us. To open an account, the process of identity verification and POB verification in detail, you can find information here: In case you need to open an...
IUX has expanded its services to support more customers. Currently, the service is available in 11 countries as follows: You can easily register a trading account with IUX and check the transaction process through our website and help center.
The details of Internal accounts transferring are stated as below
All of IUX’s account types, including Standard, Standard+, Raw, and Pro, are free of charge on all account types. Therefore, there are no fees to pay for opening an account or trading on these accounts.
IUX is a trading broker that manages the market in a hybrid format. In certain time intervals, IUX acts as a counterparty to all trading orders it provides. It serves as a market maker by providing liquidity and internally matching trading orders, earning profits primarily from spreads and commissions charged...
IUX’s Enhanced Due Diligence (EDD) Process Enhanced Due Diligence (EDD) is an advanced customer verification process that involves a more detailed and stringent review, particularly for customers considered high-risk or those with complex transaction patterns. It is part of IUX’s strict Anti-Money Laundering (AML) measures and Regulatory Compliance procedures, implemented...
When verifying your identity through the Enhanced Due Diligence (EDD) process, the accuracy and completeness of your documents are extremely important to meet legal and platform security requirements. If your documents were rejected, it may be due to one or more of the following reasons: 1. Blurry or Unclear Documents...
Enjoy no overnight charges across all accounts! No extra
fees on most instruments for stress-free trading.
Enjoy no overnight charges across all accounts! No extra fees on most instruments for stress-free trading.
IUX Markets (MU) Ltd. is authorized by the Financial Services Commission (FSC) in Mauritius, with the Investment Dealer license number GB22200605, registered at Ebene House, Hotel Avenue, 33 Cybercity, Ebene, 72201, Mauritius
IUX Markets Limited is incorporated with the Financial Services Authority in St. Vincent and the Grenadines under registered number 26183 BC 2021 at Beachmont Business Centre, 321, Kingstown, St. Vincent and the Grenadines. The physical address of the company is at 16 Foti Kolakidi, 1st Floor, Office A, Agia Zoni, 3031, Limassol, Cyprus.
Transactions are managed by UAB Woxa Corporation Limited Registration no. 306190125 having its registered address at Architektų g. 56-101, LT-04111, Vilnius, Lithuania
Risk Warning: Please note that CFDs trading and other credit products trading is high risk and is not suitable for all investors. Trading financial instruments may result in losses as well. To be profitable And losses that can exceed the initial investment. Before the transaction, be sure to understand all the risks and should receive unbiased advice if necessary. Under no circumstances shall IUX Markets have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any investing activity. This information is not intended for residents of countries or jurisdictions under significant sanctions, such as: Afghanistan, Barbados, Belarus, Burkina Faso, Cameroon, Central African Republic, Cuba, Democratic Republic of Congo, Haiti, Iran, Libya, Mali, Mozambique, Myanmar, Nicaragua, North Korea, Russia, Senegal, Sudan, Syria, Tanzania, Venezuela, Yemen, and Zimbabwe.
All trading-related information on the IUX website is not intended to solicit residents of, including but not limited to, Australia, Belgium, Canada, France, Japan, Poland, Ukraine, the United Kingdom, and the United States. This website is not designed to encourage or promote trading activities. Please note that leveraged margin trading and binary options carry significant risks, including the potential for rapid financial losses.
IUX ensures the security and privacy of its customers by complying with the PCI DSS. Through partnerships with card processors audited under PCI DSS requirements, we prioritize the safety of customer funds and data.
© 2024 IUX Markets Limited.
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